Last Updated: [2023.12.06]
Thank you for shopping at Futurefeet.lk. Please read this policy carefully before making a purchase.
1. Returns
1.1. Eligibility:
- We accept returns within 7 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
1.2. Process:
- To initiate a return, please contact our customer service team at Whatsapp -0755533833 to obtain a Return Authorization (RA) number.
- Include the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
1.3. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 business days.
2. Exchanges
2.1. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at Whatsapp -0755533833 with photos of the product and packaging. We will provide further instructions.
2.2. Incorrect Items:
- If you receive an incorrect item, please contact us within 2 days of receiving the product. We will arrange for the correct item to be sent to you.
3. Non-Returnable Items
3.1. Used Shoes:
- Due to the nature of our products, shoes That you used are non-returnable.
4. Shipping Costs
4.1. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
5. Cancellations
5.1. Order Cancellations:
- Orders can be canceled within 4 hours of placement. Contact us using Contact us page with your order number for assistance.
6. Contact Information
6.1. Customer Service:
- For any questions regarding returns and refunds, please contact our customer service team using Contact us Page